SAP Knowledge Base Article - Public

2604217 - Social Profiles Facet And Social Information Table Are Not Available within Accounts

Symptom

When accessing the Accounts the Social Information table and the Social Profiles facet are not available.

Environment

SAP Hybris Cloud for Customer 1802/01

Reproducing the Issue

  1. Go to Customers work center.
  2. Select the Accounts view.
  3. Open the Account ABC (ABC represents the name of the Account).
  4. Check the header of the account, the Social Information table is not available.
  5. Check that the Social Profiles facet is not available within the account as well.

Cause

The Social Information and Social Profiles are only available for B2C (individual customer scenario). Hence to use these features please use the Individual Customers view.

Resolution

This is the expected behavior. The feature is only enabled for Individual Customers.

Keywords

Social Profiles; Social Information; Accounts; Individual Customers , KBA , LOD-CRM-ACC , Account , How To

Product

SAP Cloud for Customer add-ins all versions