2604056 - Empty page is being shown when navigating to the SAP Analytics Cloud URL

SAP Knowledge Base Article - Public

2604056 - Empty page is being shown when navigating to the SAP Analytics Cloud URL

Symptom

  • Empty screen appears when trying to access your SAP Analytics Cloud system.
  • System seems to be inaccessible as a blank page appears instead of the logon screen.
  • SAML SSO has been configured for the system previously.
  • While checking the Console tab in Google Chrome Dev tool the following warning appears:

Environment

  • SAP Analytics Cloud

Reproducing the Issue

  1. Open your SAP Analytics Cloud URL.
  2. Observe that nothing is being loaded, the screen is blank.  

Cause

  • SSL Certificate issue on the consumer IdP side.

Resolution

  • In order to fix issues like above SAP Cloud Operations needs to renew certificate of the system. Please raise an incident using the SAP ONE Support Launchpad on the component LOD-ANA-BI.

See Also

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Keywords

Cloud for Analytics,SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics, shows, displays, seen, observed, open, , KBA , LOD-ANA , SAP Analytics Cloud , LOD-ANA-BI , SAP Analytics Cloud - Business Intelligence (BOC) , LOD-ANA-PL , SAP Analytics Cloud – Planning (BOC) , LOD-ANA-BR , SAP Analytics Cloud - Digital Boardroom , LOD-ANA-PR , SAP Analytics Cloud – Predictive (BOC) , Problem

Product

SAP Analytics Cloud 1.0