2603550 - Process Communication Error - Customer Invoice Cannot Create a Business Transaction (For Accounting)

SAP Knowledge Base Article - Public

2603550 - Process Communication Error - Customer Invoice Cannot Create a Business Transaction (For Accounting)

Symptom

Once you are in the Document Flow tab of a Customer Invoice and you identify a Process Communication as Customer Invoice ABC (ABC stands for the Customer Invoice ID) cannot create a Business Transaction (For Accounting).

Environment

SAP Business ByDesign - all its versions.

Reproducing the Issue

  1. Go to the Customer Invoicing work center.
  2. Go to the Invoice Documents view.
  3. Search for Customer Invoice ABC
  4. Click on Edit, then View All.
  5. Navigate to the Document Flow tab.
  6. Click on the error icon.

You can see the error: Customer Invoice ABC cannot create a Business transaction (For Accounting).

Then:

  1. Go to the Application and User management work center.
  2. Navigate to the Business Data Consistency view.
  3. Select the Process Communication Errors subview.
  4. Show Open Errors with Incidents.
  5. Find Customer Invoice ABC.

On error details, you can see that the main error is: Update for tax register failed for.

Cause

There will be a Business Transaction for Clearing document task to be done: Review and Complete Clearing for Customer - XYZ (XYZ refers to Customer ID) - YYY USD.

It's necessary to check and confirm the task related to the Clearing.

Resolution

  1. Go to the Customer Invoicing work center.
  2. Go to the Invoice Documents View.
  3. Search for Customer Invoice ABC.
  4. Click on Edit, then View All.
  5. Navigate to the Document Flow tab.
  6. Go to the Clearing document and click on the Note icon to check the task.

After you check and confirm the task, the process communication error will not be there anymore.

Keywords

Customer Invoice ; Process Communication Error ; Business Transaction ; Accounting , KBA , falló actualización para registro fiscal , AP-CI-CI , Customer Invoice , How To

Product

SAP Business ByDesign all versions