SAP Knowledge Base Article - Public

2603124 - Changing list of service center priorities

Symptom

Is it possible to amend the existing list of ticket priorities in service center (Ask HR).

Environment

Employee Central : Service center

Resolution

As of now it is not possible to change/rename the existing priority list.

It is a C4C limitation. C4C supports only four priorities: Low, Normal, Urgent and Immediate. Language translations are also available for these priorities only.

Keywords

Priority service center, Ask HR, , KBA , LOD-SF-EC-SRV , EC Service Center , Problem

Product

SAP SuccessFactors HCM Core all versions