2602294 - Generating the Item Status Report for a User returns blank

SAP Knowledge Base Article - Public

2602294 - Generating the Item Status Report for a User returns blank

Symptom

Generating the Item Status Report for a User returns no information for a particular User. If only that User is chosen, only the header on the CSV will be displayed or an empty one on the Online version of the report.

Environment

SuccessFactors Learning Management System (LMS)

Reproducing the Issue

  1. Go to Reports;
  2. Search for Online Item Status report;
  3. Filter including at least one Inactive User;
  4. Generate the report.

Cause

The User with no information in the report is inactive.

Resolution

It is the expected behavior as inactive Users lose the progress for Items and Contents, thus are not listed in the Online Item Status Report.

Keywords

Online Item Status Report, Inactive user, Blank, Not Generating, Empty, No information , KBA , LOD-SF-LMS-REP , Reporting Data , Problem

Product

SAP SuccessFactors Learning all versions