2602119 - How to edit the sender/reply email address when manually generating an email to a candidate

SAP Knowledge Base Article - Public

2602119 - How to edit the sender/reply email address when manually generating an email to a candidate

Symptom

The return/sender email address when manually generating an email to a candidate is not editable.

Environment

  • SAP SuccessFactors HCM Core all supported versions
  • Recruiting Management

Reproducing the Issue

  1. Navigate to Recruiting -> Select Candidate from a job requisition.
  2. Select the "Email" icon.
  3. Selects appropriate email template.
  4. See that the return/sender email address is not editable.

Resolution

  • Enable 'Make return email address editable in 'Email Candidate'' via Admin Center -> Return Email Address Information.
  • If this option is checked, end users sending ad hoc emails to candidates can change the “From” e-mail address to a free text value.

Keywords

SF, success factors, recruiting management, return email address, sender email, edit sender email, manaully generating emails, email to candidate, change return email address , KBA , LOD-SF-RCM-EML , Recruiting Emails and Notifications , How To

Product

SAP SuccessFactors HCM Core all versions