SAP Knowledge Base Article - Public

2601600 - In Customer Contracts Items Are Not Renewed or Renewed With the Wrong Price

Symptom

You create or adjust a Customer Contract Renewal Rule, but the Line Items in a created Contract are not Renewed.

Environment

SAP Business ByDesign

Reproducing the Issue

  1. Create a Rule in the Renewal and Cancellation of a Customer Contract Fine-Tuning Activity.
  2. Check the box for Re-determine Price and Re-determine Price Date.
  3. Create a manual Contract from the Sales Order work center.
  4. Select the created Renewal Rule.
  5. Add an Item and manually change/add the Price List value.
  6. The items are not renewed as you have set up or the Price for the Items changes.

Cause

  • The item level contains a provision date.
  • When you activate Re-Determine Price and Re-Determine Price Date, the system will determine the price in the renewal task according the new price Date.
  • During the determination the price needs to be maintained in a valid Price List for the new date.
  • If Re-Determine Price Date is not checked, the pricing date will be taken over from the previous contract (header level).
  • If you have no valid List Prices maintained, the renewal task will fail and the items will not be renewed.

This is the expected system behaviour.

Resolution

You cannot use manual prices and Re-Determine Price and Re-Determine Price Date for Renewal Rules, if you have not maintained a valid Price List.

Please maintain a Price List for the position or change the Renewal Rule by deselecting Re-Determine Price and Re-Determine Price Date. To do so, follow these steps:

  1. Navigate to the Business Configuration Workcenter.
  2. Open the Renewal and Cancellation of Customer Contract Fine-Tuning Activity.
  3. Select the used renewal Rule.
  4. Uncheck the boxes for Re-Determine Price and Re-Determine Price Date.

Keywords

Customer Contract, Price, Change, Renewal, Task, Error, Fehler, Aufgabe, Erneuerung, Preis, Änderung, Vertrag , KBA , AP-CCP-CC , Customer Contract , Problem

Product

SAP Business ByDesign 1711 ; SAP Business ByDesign 1802