SAP Knowledge Base Article - Public

2601591 - Outlook Add-In MSI Installer for SAP Hybris Cloud for Customer

Symptom

You need the MS Outlook Add-In for SAP Hybris Cloud for Customer as MSI installer instead of an EXE installer.

Environment

  • SAP Hybris Cloud for Customer

Reproducing the Issue

  1. Click on Download.
  2. Find the Add-In for MS Outlook and download the Outlook EXE installer.

 MSI is not available in the download area.

Cause

The MSI installer for Outlook is only available via the application download area.

Resolution

  • Please ask support to provide you with a download link for the newest Outlook MSI Installer.
  • Access the SAP Service Market Place, here you need a valid authorization as an S-User and search for C4C_OUTLK_ADDIN_MSI*.
  • Or access the SAP Support Portal (https://support.sap.com/en/index.html) and download the file from the following location: Download software ->By Category -> SAP Cloud solutions -> SAP Hybris C4C Addins -> SAP HYBRIS C4C ADDINS YYMM -> C4C_OUTLK_ADDIN_MSI YYMM

Keywords

MSI Installer Outlook MSI , KBA , msi installer , outlook msi , LOD-CRM-GW-OUT , Outlook , How To

Product

SAP Cloud for Customer all versions