You need the MS Outlook Add-In for SAP Cloud for Customer as MSI installer instead of an EXE installer.
SAP Cloud for Customer
Reproducing the Issue
- Open the System.
- Click the user icon in the top right-hand corner and select 'Download'.
- Find the Add-In for MS Outlook and download the Outlook EXE installer.
MSI is not available in the download area.
The MSI installer for Outlook is only available via the application download area.
- Go to https://launchpad.support.sap.com/#/softwarecenter/search/C4C_OUTLK_ADDIN_MSI
- Log in with an authorized S-User.
- Click the 'Available to Download' tab.
- Download the desired .msi file.
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