You need the MS Outlook Add-In for SAP Hybris Cloud for Customer as MSI installer instead of an EXE installer.
- SAP Hybris Cloud for Customer
Reproducing the Issue
Click on Download.
- Find the Add-In for MS Outlook and download the Outlook EXE installer.
MSI is not available in the download area.
The MSI installer for Outlook is only available via the application download area.
- Please ask support to provide you with a download link for the newest Outlook MSI Installer.
- Access the SAP Service Market Place, here you need a valid authorization as an S-User and search for C4C_OUTLK_ADDIN_MSI*.
- Or access the SAP Support Portal (https://support.sap.com/en/index.html) and download the file from the following location: Download software ->By Category -> SAP Cloud solutions -> SAP Hybris C4C Addins -> SAP HYBRIS C4C ADDINS YYMM -> C4C_OUTLK_ADDIN_MSI YYMM
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