SAP Knowledge Base Article - Public

2601591 - Outlook Add-In MSI Installer for SAP Hybris Cloud for Customer


You need the MS Outlook Add-In for SAP Hybris Cloud for Customer as MSI installer instead of an EXE installer.


  • SAP Hybris Cloud for Customer

Reproducing the Issue

  1. Click on Download.
  2. Find the Add-In for MS Outlook and download the Outlook EXE installer.

 MSI is not available in the download area.


The MSI installer for Outlook is only available via the application download area.


  • Please ask support to provide you with a download link for the newest Outlook MSI Installer.
  • Access the SAP Service Market Place, here you need a valid authorization as an S-User and search for C4C_OUTLK_ADDIN_MSI*.
  • Or access the SAP Support Portal ( and download the file from the following location: Download software ->By Category -> SAP Cloud solutions -> SAP Hybris C4C Addins -> SAP HYBRIS C4C ADDINS YYMM -> C4C_OUTLK_ADDIN_MSI YYMM


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SAP Cloud for Customer all versions