You are trying to update an username for an inactive user so the username can be re-used.
Reproducing the Issue
- Export UDF - User Data File
- Alter the username for an inactive record
- Import the UDF into the instance
- The username for the inactive record did not change
In order that the username can be changed for an inactive user, the user needs to be reactivated first then change its username finally deactivate it again.
If the user is currently active, you may change the username then deactivate it. However, changing the username for an inactive user will not work as the product is designed.
deactivate, user, import, username, inactive , KBA , LOD-SF-PLT-JOBS , Scheduled Jobs , Problem