SAP Knowledge Base Article - Public

2601506 - Distribution Chain Not Valid: Enter Distribution Channel Error When Changing Sales Data For Account

Symptom

When trying to edit the sales data in an account (to add or edit a new row in the Sales Data table), the system pops up the error:

"Distribution chain not valid: enter distribution channel"

Environment

SAP Business ByDesign - all versions.

Reproducing the Issue

  1. Enter Account Management work center;
  2. Navigate to Accounts view;
  3. Search for account XYZ; (XYZ represents the account ID)
  4. Enter the account and click View All;
  5. Go to the Sales Data tab;
  6. In the Sales Data table, add a new row and enter Sales Organization and Distribution Channel;
  7. Once done, the system will raise the error message.

Cause

This issue is caused by the configuration of the Sales Organization work distribution, which contains a rule that makes the selected Distribution Channel to be invalid.

Resolution

To correct the issue changes in the Sales Organization work distribution rules need to be made.

To do so, you can refer to the attached Help Center document "Organizational Work Distribution Quick Guide".

See Also

Organizational Work Distribution Quick Guide, found in the system Help Center.

Keywords

Distribution Channel, Distribution Chain, Sales Data, Work Distribution Rule, Account Sales Data, Account Management , KBA , SRD-MD-OM , Organizational Management , How To

Product

SAP Business ByDesign all versions

Attachments

Organizational Work Distribution Quick Guide.pdf