You get an error that the allowance for attachments is limited to 5Mb.
SAP Hybris Cloud for Customer
SAP Business ByDesign
Reproducing the Issue
Steps in C4C:
Open a new Incident.
- Click on attach file and attach a file bigger than 5MB and you will see a message File size XXXX exceeds maximum allowed size 5Mb.
Steps in Business ByDesign:
- Open an Incident.
- Navigate to the attachment Tab.
- Add a file bigger than 5 MB and you will get an error File size XXXX exceeds maximum allowed size 5Mb.
The File size for attachments is limited to 5Mb.
In the Incident discription please request from support to provide you with an upload Link for SAP Mobile Documents. Here an upload up to 5GB is possible.
SUPPORT PLEASE CHECK INTERNAL MEMO
Attachments Incidents and attachments , KBA , attachments , incidents and attachments , 5mb , files size , AP-RC-OUT , Output Management , How To