SAP Knowledge Base Article - Public

2601471 - Attachments for Incidents: File Size Exceeds Maximum Allowed Size 5Mb

Symptom

You get an error that the allowance for attachments is limited to 5Mb.

Environment

  • SAP Hybris Cloud for Customer
  • SAP Business ByDesign

Reproducing the Issue

Steps in C4C:

  1. Open a new Incident.
  2. Click on attach file and attach a file bigger than 5MB and you will see a message File size XXXX exceeds maximum allowed size 5Mb. 

 

C4C.png

 

Steps in Business ByDesign:

  1. Open an Incident.
  2. Navigate to the attachment Tab.
  3. Add a file bigger than 5 MB and you will get an error File size XXXX exceeds maximum allowed size 5Mb. 

ByD.png

Cause

The File size for attachments is limited to 5Mb.

Resolution

In the Incident discription please request from support to provide you with an upload Link for SAP Mobile Documents. Here an upload up to 5GB is possible.

 

See Also

SUPPORT PLEASE CHECK INTERNAL MEMO

Keywords

Attachments Incidents and attachments   , KBA , attachments , files size , incidents and attachments , 5mb , AP-RC-OUT , Output Management , How To

Product

SAP Business ByDesign all versions ; SAP Cloud for Customer add-ins all versions