SAP Knowledge Base Article - Public

2601436 - Requirements and Recommended Steps for dealing with SMS Web Services problems

Symptom

You are having some problems with a SMS Web Service. Please, check the steps before contacting SAP Support.

Environment

SAP Hybris Cloud for Customer

Reproducing the Issue

Requirements and recommended steps:

  1. Prepare a Web service that satisfies the prerequisites for C4C SMS Mashup.

  2. Test the web service independently (without using C4C Mashup). You can use tools like POSTMAN.

    1. Download the Postman app in your Chrome Browser.
    2. Login to the Postman (You can register or use your google ID to map).
    3. Select POST action.
    4. Enter the URL of your service provider.
    5. Select your Authorization type.
    6. Test your script/web service.
    7. If it is successful here and the SMS are still not getting sent from C4C, SAP Support can check this further.
    8. If no successful here, then the problem could be in your web service / service provider.

  3. Once the web service is verified, configure a SMS Mashup Web service:

    1. Go to the Administration work center.
    2. Go to the Business flexibility view.
    3. Select Mashup Web services.
    4. Click New > REST Service.
    5. Provide an appropriate name for your service.
    6. Provide the authentication supported by your web service and the corresponding details.
    7. Service Protocol should be XML.
    8. HTTP Method should be POST.
    9. Content Type should be XML Body.
    10. Provide the web service URL.
    11. Provide the XML Body.
    12. Save and note the Service ID. This should be used while configuring the SMS Channel.

      Rest_webservice.png

See Also

https://blogs.sap.com/2017/03/21/sms-service-configuration-for-campaign/

Keywords

SMS, Web service, mashup, REST, XML body, service provider , KBA , LOD-CRM-MKT-CAM , Campaigns , Problem

Product

SAP Cloud for Customer all versions