SAP Knowledge Base Article - Public

2601309 - Related Items section is not available in the Visits Summary

Symptom

You cannot find the Related Items section in the Visits Summary.

Moreover, when you open the visit template in the Adobe Livecycle Designer, you cannot find the Relative Items section to be selected.

Environment

SAP Hybris Cloud for Customer

Reproducing the Issue

  1. Go to the Visits work centre.
  2. Go to the Visits view.
  3. Open a visit.
  4. Go to the Follow-up items tab.

    Result: You can see a Related items section.

    Visit_FollowUpItems_RelatedItems.png

  5. Click on Actions > Generate summary.
  6. Go to the Attachments tab.
  7. Open the Summary that you created.

    Result: You cannot find the Relative item section here.

Moreover, if you open the visits template in Adobe Livecycle Designer, you cannot find the Relative Items section to be selected.

Cause

The Related Items section has not been released.

Resolution

To display Related Items section in the Visit Summary is new feature requirement.

Please, upload your suggestion in the SAP Hybris Cloud for Customer influence site: https://influence.sap.com

Keywords

visit, follow-up, relatated items, summary, Adobe Livecycle Designer, , KBA , LOD-CRM-ACT-VST , Visit Planning , How To

Product

SAP Cloud for Customer all versions