SAP Knowledge Base Article - Public

2601280 - Value To Field Greyed Out When Filtering for Party Role

Symptom

In a Sales work center view, e.g. Opportunities, you filter for Party Roles. Via the More Options functionality you want to enter a name in the Value To field. However, the Value To field is greyed out.

Environment

SAP Hybris Cloud for Customer

Reproducing the Issue

  1. Go to the Sales work Center.
  2. Open the Opportunities work center view.
  3. Open the Advanced Search.
  4. Find the Party Role field and click on the More Options button beside the field.
  5. In the small pop-up window you want to enter data into the Value To field. But it is greyed out and not editable.

Cause

The Value To fields is only active/ editable for the Between option in the Condition field. This option, however,  is not available for the Party Role field. The Between option is used to define number ranges , e.g. Account IDs, but cannot be used for text values such as Party Roles.

Resolution

This is an expected system behaviour.

Keywords

Party Role, Value To, Advanced Search, More Options , KBA , LOD-CRM-OPP , Opportunity Management , How To

Product

SAP Cloud for Customer add-ins all versions