SAP Knowledge Base Article - Public

2600865 - Opportunity Status Changed to Stopped does Not Update the Probability Field

Symptom

You are changing an opportunity status to Stopped and the probability field is not being updated as you expect (to 0%).

Environment

SAP Hybris Cloud for Customer

Reproducing the Issue

  1. Login in the system.
  2. Go to the Sales work center.
  3. Select the Opportunities view.
  4. Open opportunity ABC (where ABC stands as the ID of an opportunity currently with In Process status).
  5. Click in the Actions button.
  6. Select Set as Stopped option.

You notice that the opportunity probability was not updated to zero percent as you expected.

Resolution

This is the current system behavior. Please note that statuses Won and Lost update the probability field automatically. As workaround, you can set a workflow rule to achieve this behavior. Follow the steps below:

  1. Login in the system.
  2. Select the Administration work center.
  3. Open the Workflow Rules view.
  4. Click in the New button.
  5. On Step 1 of the workflow rule creation, fill in the name field, select Opportunity in the dropdown menu Business Object and set its timing as On Every Save.
  6. Click in the Next button.
  7. Click in Add Group hyperlink.
  8. In the pop-up open, select Status in the Field dropdown menu.
  9. Select Equal to in the Compare Operator dropdown menu.
  10. In the blank dropdown menu to the right, select Stopped.
  11. Click in the OK button.
  12. Click in the Next button.
  13. In the Rule Type dropdown menu, select Field Update.
  14. Click in Add hyperlink.
  15. In the Edit Field pop-up, select Probability in the Field dropdown menu.
  16. Fill in the Value field as desired.
  17. Click in the OK button.
  18. Click in the Next button.
  19. Click in the Activate button.
  20. Click in the Finish button.

See Also

1925772 - When Changing Status of the Opportunity to Won or Lost Dependent Fields are Automatically Updated

Keywords

Opportunity, won, lost, Sales Phase Stopped Status Probability , KBA , LOD-CRM-OPP , Opportunity Management , How To

Product

SAP Cloud for Customer add-ins all versions