2600496 - Launch HTML Button Not Available in Responsive UI

SAP Knowledge Base Article - Public

2600496 - Launch HTML Button Not Available in Responsive UI

Symptom

The button Launch HTML in not shown under the User Profile options in the responsive UI.

Environment

Cloud for Customer responsive UI

Cause

The Launch HTML button is deactivated if the user personalisation changes are deactivated in HTML under Company Settings. In pre-1802 systems, this is done by graying out the Launch HTML button, in 1802 system, the button is not shown.

Resolution

Use following URL to open HTML and activate end user personalisations under Company Settings:

https://my[system number].crm.ondemand.com/sap/public/byd/runtime?client_type=html

Keywords

html, launch html, rui , KBA , launch html , rui , html , AP-RC-MOB-UIF , Responsive UI , How To

Product

SAP Hybris Cloud for Customer all versions