2599480 - Net Value On Sales Order Differs At Header Level And Item Level

SAP Knowledge Base Article - Public

2599480 - Net Value On Sales Order Differs At Header Level And Item Level

Symptom

You are checking the affected Sales Order and you see that the Net Value Amount on the Sales Order header is different from the Net Value Amount that is shown at the item level. You expect the value that is shown at the item level to be dispalyed at the header level, but a different value is shown at the header.

Environment

SAP Business ByDesign

Reproducing the Issue

  1. Go to the Sales Order work center.
  2. Go to the Sales Order view and search for the Sales Order XYZ. (XYZ represents the Sales Order ID).
  3. Check the header level, Net Value Amount.
  4. Click on Edit and View All .
  5. Go to the Pricing and Invoicing view and Total Pricing.
  6. Check the item level, Net Value Amount.

The Header level and the Item Level values for Net Value Amount differs.

Cause

The issue occurs due to certain inconsistencies, as the calculation was not triggered completely.

Resolution

  1. Go to the affected Sales Order.
  2. Go to the Items tab.
  3. Add an item and enter a dummy price and delete the line item.

This will help to trigger a re-calculation and the issue will be resolved.

NOTE: Kindly add and delete the line-item in the same session.

Keywords

"Net Value Amount", "Header Level", "Item Level", , KBA , AP-SLO , Sales Order Processing , Problem

Product

SAP BUSINESS BYDESIGN 1802 ; SAP Business ByDesign 1711