2599254 - Sales Order in Preparation - Deleting Document Not Possible; Follow-up Document Exists

SAP Knowledge Base Article - Public

2599254 - Sales Order in Preparation - Deleting Document Not Possible; Follow-up Document Exists

Symptom

You try to delete a Sales Order, which is in Status In Preparation and you get Error Message 'Deleting document not possible; follow-up document exists'.

Environment

SAP Business ByDesign

Reproducing the Issue

  1. Open Workcenter Sales Orders.
  2. Navigate to View Sales Orders.
  3. Find a Sales Order ABC, which is in Status In Preparation (ABC represents the Sales Order ID).
  4. Click on the Button Delete.
  5. You receive the Error Message 'Deleting document not possible; follow-up document exists'.

Cause

You have created a follow up task for the Sales Order and thus cannot delete the Sales Document, as long as the task is not deleted.

Resolution

You need to delete the Follow-Up Task in order to delete the Sales Order.

To do so follow these steps:

  1. Open Sales Order ABC.
  2. Navigate to Document Flow tab.
  3. Select Show: Extended View.
  4. You can see created Task with ID XXX (XXX represents the Task ID),
  5. Open the Account Management work center.
  6. Navigate to Activities view.
  7. Show All Activities and find Activity XXX.
  8. Click on the Delete Button.
  9. Navigate back to the Sales Order Overview and find Sales Order ABC.
  10. Now you can delete Sales Order ABC.

Keywords

Sales Order Follow-Up Activities Calls E-Mail Task Delete , KBA , AP-SLO-SO , Sales Order , How To

Product

SAP BUSINESS BYDESIGN 1802 ; SAP Business ByDesign 1711