SAP Knowledge Base Article - Public

2599203 - Service Quotes View is missing in Service Order Workcenter and New Business Workcenter

Symptom

You are not able to find the Service Quotes View in the Service Order Workcenter

Environment

SAP Business Bydesign

Reproducing the Issue

  1. Go to Service Order Workcenter
  2. You will not find the View Service Quotes

Cause

You have not given sufficient the access rights for the User to view Service Quotes in Service Order Workcenter

Resolution

  1. Go to Application and User Management
  2. Go to Business User View
  3. Search for the user XYZ who is facing the issue(XYZ is user who is facing the issue)
  4. Click Edit and Select Access Rights
  5. Navigate to Work Center and View Assignment tab
  6. Under Available Work Centers and Views select CRM_SERVICEORDERS and expand the view
  7. Select the Checkbox for CRM_OPP_SRVQUO and save the changes

Keywords

KBA , AP-CQP-CQ , Customer Quote , How To

Product

SAP BUSINESS BYDESIGN 1708 ; SAP BUSINESS BYDESIGN 1802 ; SAP Business ByDesign 1711 ; SAP Business ByDesign 1805