SAP Knowledge Base Article - Public

2599060 - Renaming RMK instances

Symptom

  • Stage versus live site changes.
  • Which of the site details in Command Center can be changed?
  • Who can make the changes?

Environment

SAP SuccessFactors Recruiting Marketing

Resolution

Scenario 1 : Changes to stage instances for which integration has not been started yet: 

Site Name: Site Name is the customer's go-to-market name. It should be the name of the company as the customer wants it to appear. This is also the name that appears in the CSB configuration tool.

> This can be changed in Command Center though it is good practice to keep this as close to the company name as possible so as to not confuse matters. In the case where a customer has multiple RMK instances, it is advised to use a site name which references the Bizx Company ID the site will be integrated with, again to avoid confusion.

Site URL: This is the URL for the Recruiting Marketing public site. The site URL must be unique.

> This can be changed but must be correct for the appropriate environment and data center. (see KBA in the See also section which outlines the Required URL format) If the integration has been started then of course changing the URL means this has to be reflected in the configuration already done.

Company Name: This is usually the same as the Site Name. It should be filled out before the start of the project.

> This can be changed but again should be chosen to match the actual company name.

Folder Name: Would normally match the site name. Should be filled out before the start of the project.

> This is never visible to the customer on the Front end so there should not be any need to change it. If the integration has been started then this should not be changed.

Scenario 2 : Changes to live instances: NB : It is never advised to make changes once the site is live.

Site Name: This can be changed but it is always good practice to have the Site name matching the Company name or in the case where customer has multiple RMK instances, it is advised to use a site name which references the Bizx Company ID the site will be integrated with, again to avoid confusion. The integration should not be changed so there should be no need to change the site name.

Site URL: This is not recommended and requires careful planning and coordination with the client, Professional Services and Data Center Operations. We would strongly suggest engaging with PS and managing this as a project to ensure all the potential areas are accounted for. Some considerations include (note this is not an exhaustive list):

  • A change in URL would mean a change in the SSL certification that would need to be coordinated with our operations team.
  • The client would have to decide what they want to do for redirects with the existing Links that may be on job boards or marketing sites that point to the previous URL.
  • The client would need to create a redirect from the old domain to the new domain to prevent any existing link in emails or the internet from failing. If not done this would also affect SPAM compliance as all emails sent to TC Members would have links that no longer work preventing users from unsubscribing.
  • Job feeds may need to be reconfigured so the job boards know where to pick up jobs.
  • Multiple changes would need to be made to the RCM integration setup.
  • There would also need to be a coordination to run all jobs through job maintenance.
  • SEO would also be impacted as the existing URL would have history and the site would likely start over with SEO value.

Folder Name: after the site is live, this should not be changed.

Company Name: Can be changed once the site is live but again, there should be a valid reason for it as the company name could appear on the job pages.

Who can make the changes:

The changes to stage sites outlined above can be carried out in Command Center by the Implementation partner. They can also be done by Support and Professional Services.

NB : Changes to live sites should be carried out by Professional Services through a change project. Please reach out to your SSEM for further steps.

See Also

 2527843 - Cannot access stage RMK URL with error "The service is unavailable"

Keywords

Company ID change, instance name change, , KBA , LOD-SF-RMK-CC , Command Center , How To

Product

SAP SuccessFactors Recruiting all versions