SAP Knowledge Base Article - Public

2598914 - Cannot run or edit Canvas report - Report Center

Symptom

  • Cannot run a Canvas report in Report Center
  • Application error to edit the Canvas report

Environment

SuccessFactors Workforce Analytics (ANA) - All versions

Reproducing the Issue

  1. Go to Reporting
  2. Report Center 
  3. Search for the Canvas Report
  4. Check that the report name is black and the Run action is greyed out
    run.png
  5. Editing the report will throw an Application error
    app error.png

Cause

The report was created in the legacy ORD page (i.e. without Report Center) and does not contain any pages

ORD.png

Resolution

As there is no page inside the report, you can delete and create a new one.

In case you would like to fix the report in the legacy ORD page, you would need to disable Report Center (this will affect all users with access to Report Center):

  1. Switch off Report Center
  2. Go to Report Designer
  3. Select the Report in the folder
  4. There is no pages inside the report
  5. Add page
  6. save
  7. Switch back the Report Center
  8. Run and Edit working fine

Keywords

Report center Application error user cannot run report not able edit canvas grey out , KBA , LOD-SF-ANA , Analytics & Reporting (Ad Hoc, ORD) , Problem

Product

SAP SuccessFactors Workforce Analytics all versions