SAP Knowledge Base Article - Public

2598407 - Application error on accessing Talent Card of matrix report


Application error on opening Talent Card of Performance-Potential matrix report


SuccessFactors BIZX: Succession Management

                             : Matrix Report v12

Reproducing the Issue

1: Under Succession tab, click on 'Performance-Potential Matri'x and generate report

2: Select one employee and open his Talent Card-> It would give application error



If the readiness rating scale is not configured correctly in Admin Center and in Org Chart xml then it would cause issue on opening Talent Card via matrix report or via Succession Org Chart.


Client needs to check if Readiness rating scale is configured under Rating Scale section of Admin Center, if it correctly configured in the Admin Center then client can either contact Implementation Partner or open an incident with Cloud Product Support to check the xml configuration of Readiness rating scale in Org Chart xml.

See Also

KBA-2227080 contains detailed information on the configuration of Readiness rating scale.


  • Talent Card
  • Succession Talent Card
  • Matrix Report Talent Card
  • error in Talent Card
, KBA , LOD-SF-SCM-MXG , Matrix Grid & Reports (9 Box) , Problem


SAP SuccessFactors HCM Core 1711