2598306 - Application error on accessing Team Summary tile

SAP Knowledge Base Article - Public

2598306 - Application error on accessing Team Summary tile

Symptom

  •  Team Summary tile gives application error on accessing it
  •  Application error on clicking Team Summary tile due to Team View

Environment

SuccessFactors BIZX: Succession Management

                              : Presentation

Reproducing the Issue

 1: Proxy as the manager and go to Home page

2: Click on Team Summary tile, you would get application error, as below:

applicationError_TS.png

Cause

There could be many reasons for the application error on accessing Team Summary tile, one of the common reasons for getting the application error is that the proxied user wouldn't have permissions to acccess Organization Chart. The user accessing Team Summary tile must have permission to access Company Organization Chart.

Resolution

You need to check if the required user has access to Succession Org Chart, please perform below steps for checking the permission:

1: Go to the required role of the user via Manage Permission Roles

2: Under General User Permission check if 'Organization Chart Navigation Permission' and 'Company Info Access' permission is given. If not then you need to give these permission to access Team Summary tile successfully.

OrgChart-permission.png

See Also

Check KBA-2533358 for more details on Organization Chart Permission.

Keywords

  •  Team Summary tile
  •  error on clicking Team Summary tile
  •  Team summary tile error
, KBA , LOD-SF-PLT-HOM , Home Page , Problem

Product

SAP SuccessFactors HCM Core 1711