2598045 - Error Postal Code XX XXX Must Not Contain Any Gaps When Replicating Customer Address

SAP Knowledge Base Article - Public

2598045 - Error Postal Code XX XXX Must Not Contain Any Gaps When Replicating Customer Address

Symptom

Messages of type BusinessPartnerERPAddressReplicationIn failing to replicate to C4C with the error: 'Postal code XX XXX must not contain any gaps'. (where XX XXX represents the postal code)

Environment

SAP Hybris Cloud for Customer

Reproducing the Issue

Prerequisite: working communication scenario between ERP and C4C to send messages of type BusinessPartnerERPAddressReplicationIn.

Send a BusinessPartnerERPAddressReplicationIn to C4C with a postal code value of XX XXX or similar where X is an alphanumeric character.

Cause

The Business Configuration Activity 'Countries' has a Postal Code Check rule in place, which specifies 'No Gaps'.

Resolution

  1. Go to the Business Configuration work centre.
  2. Search for 'Countries'.
  3. Click 'Edit Countries'.
  4. Select the country to which the account is linked.
  5. Click on the 'Postal Code Check' rule.
  6. Change the value so that 'No Gaps' is no longer selected.

Keywords

postal code, no gaps, BusinessPartnerERPAddressReplicationIn , KBA , LOD-CRM-INT-CRM , Integration of C4C with CRM , LOD-CRM-INT-ERP , Integration of C4C with ERP , How To

Product

SAP Hybris Cloud for Customer all versions