2598020 - New Button Is Missing Under Contact Tab In Visit

SAP Knowledge Base Article - Public

2598020 - New Button Is Missing Under Contact Tab In Visit

Symptom

New button in gear icon is missing under Contact tab in Visit.

Environment

SAP Hybris Cloud for Customer

Reproducing the Issue

  1. Go to the Visits workcenter.
  2. Go to the Visits view.
  3. Open Visit id XYZ (XYZ represents Visit id).
  4. Go to the Contact tab.
  5. Click on Gear icon.
  6. Here you observe that New button is missing.

Cause

Visit is not created for an account, i.e. Account field is blank.

Resolution

This is correct system behavior

Account is require to create new contact for a visit.

See Also

[Enter your See Also here...]

Keywords

New ; Button ; Missing ; Contact  ; Visit , KBA , visit contact tab new button missing , LOD-CRM-ACT-VST , Visit Planning , How To

Product

SAP Hybris Cloud for Customer all versions