SAP Knowledge Base Article - Public

2597986 - Dump Occurs While Releasing a Customer Invoice

Symptom

You have created a Customer Invoice and when you try to release it you receive a dump: '500 SAP Internal Server Error - ERROR: The application running deliberately caused an abort with short dump.'

Environment

SAP Business ByDesign

Reproducing the Issue

  1. Go to the Customer Invoicing work center.
  2. Go to the Invoice Documents view.
  3. Show All Invoice Documents and enter ABC in the Search field (ABC represents the ID of the Customer Invoice).
  4. Select the line for Customer Invoice ABC and click on Release button.

A dump occurs: '500 SAP Internal Server Error - ERROR: The application running deliberately caused an abort with short dump.'

Cause

The error occurs because the output is set as XML in the Customer Invoice but no Communication Arrangement is Active for the related Account.

To check the output settings in the customer invoice:

  1. Go to the Customer Invoicing work center.
  2. Go to the Invoice Documents view.
  3. Show All Invoice Documents and enter ABC in the Search field.
  4. Click on Edit.
  5. Click on You Can Also button > Edit Output Settings.
  6. You can see the output is set as XML.

Resolution

Check the output settings in the account master data:

  1. Go to the Accounts work center and view.
  2. Select All Accounts and Search for Account DEF (DEF represents the ID of the account) corresponding to the Invoice ABC.
  3. Go to the Communication tab and Collaboration sub tab.
  4. You can see the output channel for Customer Invoice / Credit Memo is set to XML.
  • If you do not want to use XML you need to change the output channel for Customer Invoice / Credit Memo to Printer or E-Mail and then you will be able to release the document.

Check the status of the related Communication Arrangement:

  1. Go to Application and User Management work center.
  2. Choose the Input and Output Management view, and Communication Arrangements sub view.
  3. Here you can see the Output of Customer Invoices Communication Scenario is not maintained for Communication Partner DEF or it is not Active.
  • If you want to use the output channel XML then the Communication Arrangement needs to be setup and have the status Active for the account DEF for Output Customer Invoices Communication Scenario.

Keywords

termination, exception, RABAX_STATE, validation, communication arrangement, output, XML, facture client, accord de communication , KBA , AP-CI-CI , Customer Invoice , Problem

Product

SAP BUSINESS BYDESIGN 1708 ; SAP Business ByDesign 1711 ; SAP Business ByDesign 1802 ; SAP Business ByDesign 1805