2597804 - The Field Account's Additional Name is Missing within Outlook's Account Add Reference

SAP Knowledge Base Article - Public

2597804 - The Field Account's Additional Name is Missing within Outlook's Account Add Reference

Symptom

The field Account's Additional Name is missing within Outlook's Account add reference.

Reproducing the Issue

  1. Go to the Customers work center.
  2. Go to the Account view.
  3. Open an account ABC1(where ABC1 is the account name).
  4. You can see the field Additional Name is avialable in the header of account ABC1.
  5. Now open your Outlook and login to outlook add-in.
  6. Click on Add E-mail and select Add Reference as Account.

You can see the field Additional Name is missing and there is no option to enable this field.

Cause

We do not have all fields under Account's header been enable within Outlook's Account add reference.

Resolution

This is an expected system behavior.

Keywords

Outlook , Additional Name , Add Reference , Account , KBA , outlook logon addin , add reference account , additional name , LOD-CRM-ACC , Account , Problem

Product

SAP HYBRIS C4C 1802 ; SAP Hybris Cloud for Customer 1711