2597498 - Product is Not Copied from Opportunity to Contract

SAP Knowledge Base Article - Public

2597498 - Product is Not Copied from Opportunity to Contract

Symptom

When you create a Contract from an opportunity, the Product details (under Item facet) are not copied.

Environment

SAP Hybris Cloud for Customer

Reproducing the Issue

  1. Go to Sales work center.
  2. Go to Opportunities work center view.
  3. Open any opportuniy.
  4. Go to Contract facet.
  5. Click on New button to create a follow-up contract.
  6. Open the Contract and go to Items facet. You find that the Product information (called Items in Contract) is not copied from the original opportuniy.

Cause

This function to copy items from an opportunity to a contract is not supported. As there are different business scenarios, and not for all of them such a copy is desired.

Resolution

This is a standard behavior.

Keywords

Contract; Product; Opportunity , KBA , LOD-LE-COP-SLS , Sales Contract , How To

Product

SAP HYBRIS C4C 1802 ; SAP Hybris Cloud for Customer 1711