SAP Knowledge Base Article - Public

2597360 - First and Last Name Will not Appear in User & Member Lists

Symptom

You are not able to see First Name and Last Name for some users under "User & Member Lists" in SAP Jam.

Environment

SAP Jam

Reproducing the Issue

  1. Go to admin console in SAP Jam
  2. Click on "Users"
  3. Select "Users & Member Lists"
  4. In the tab "Users" the First Name and Last Name columns are not populated with the respective information

jam users.JPG

Cause

The Personal Information in Employee Profile is empty for the affected users i.e. there is no First Name and Last Name.

jam 2.JPG

Resolution

You need to ensure that the Personal Information in Employee Profile contains the respective Information (First Name and Last Name).

See Also

2583799 - [SAP Jam] Fields available in dynamic member list rule

Keywords

first name, last name, list, users, member list , KBA , LOD-SF-JAM-LST , Member List , Problem

Product

SAP Jam Collaboration all versions