SAP Knowledge Base Article - Public

2597284 - User cannot request schedule for course on catalog

Symptom

A user is trying to request a new schedule for a course he/she found on the catalog, however the option is not available (Request Schedule). The only option available is to assign.

Environment

SuccessFactors Learning Management System

Reproducing the Issue

  1. Navigate to the LMS user side
  2. Search some courses on the catalog
  3. Some courses you have the option to request schedule, however other courses the only option is to assign to you

Resolution

The option to see the "Request Schedule" will only be visible in the case of Scheduled Only Courses (Instructor-led Course) . If the course is not an Scheduled only course,then this option would not be available i.e. when the course is Online/Blended/Other classification, then the Request Schedule option will not be available.

See Also

KBA 2393336 - How to disable option Request schedule for users

KBA 2357628 - User Requested Schedule Offering Notification not sent to the user

Keywords

Request Schedule, Not available, Course schedule, Scheduled Offering, Course catalog , KBA , LOD-SF-LMS-SCH , Scheduled Offerings , LOD-SF-LMS-ITE , LMS Items , Problem

Product

SAP SuccessFactors Learning all versions