SAP Knowledge Base Article - Public

2597199 - Error in Web Service Message Monitoring When Replicating Notes in a Document

Symptom

You replicate a document from Cloud for Customer (C4C) to your external system and the respective message fails in Web Service Message Monitoring with one of the following errors:

'External code for TextCollectionTextTypeCode ABC of Map Group XXX could not be determined'

or

'External code for ItemTextCollectionTextTypeCode ABC of Map Group XXX could not be determined'

or

'CM_MBF_OPA_TRANSF_DEF:An exception occurred.External code for TextCollectionTextTypeCode ABC of Map Group XXX could not be determined'

(where ABC represents the external code of the note and XXX represents the ID of the Map Group)

Environment

SAP Hybris Cloud for Customer

Reproducing the Issue

Pre-requisites: you have a working communication scenario between C4C and an external system.

  1. You create a document in C4C (e.g. quote, order, contract etc.) and maintain Notes.
  2. You replicate the document to your external system.
  3. Go to the Administrator work center.
  4. Go to the General Settings view and open Web Service Message Monitoring.
  5. Observe the message which was created for the above document with the notes.

Cause

You do not have Local Context maintained for the respective code list mapping.

Resolution

Code list mappings for all TextType codes are maintained with Local Context 10296.

  1. Go to the Business Configuration work center.
  2. Open Code List Mapping for Integration with External Applications and Solutions activity.
  3. Click on Maintain Code List Mapping.
  4. Select the respective TextType (which appears in the error message).
  5. In Code List Mapping Rule section maintain the Local Context 10296.

See Also

https://blogs.sap.com/2017/06/12/text-collection-integration-in-cloud-for-customer/

Keywords

TextCollectionTextTypeCode, ItemTextCollectionTextTypeCode, CM_MBF_OPA_TRANSF_DEF , KBA , LOD-CRM-INT-ERP , Integration of C4C with ERP , LOD-CRM-INT-CRM , Integration of C4C with CRM , How To

Product

SAP Cloud for Customer 1211 ; SAP Cloud for Customer 1302 ; SAP Cloud for Customer 1305 ; SAP Cloud for Customer 1308 ; SAP Cloud for Customer 1311 ; SAP Cloud for Customer 1402 ; SAP Cloud for Customer 1405 ; SAP Cloud for Customer 1408 ; SAP Cloud for Customer 1411 ; SAP Cloud for Customer 1502 ; SAP Cloud for Customer 1505 ; SAP Cloud for Customer 1508 ; SAP Cloud for Customer 1511 ; SAP Cloud for Customer 1602 ; SAP Cloud for Customer 1802 ; SAP Cloud for Customer 1805 ; SAP Cloud for Sales 3.0 ; SAP HYBRIS C4C ADDINS 1705 ; SAP Hybris Cloud for Customer 1605 ; SAP Hybris Cloud for Customer 1608 ; SAP Hybris Cloud for Customer 1611 ; SAP Hybris Cloud for Customer 1702 ; SAP Hybris Cloud for Customer 1708 ; SAP Hybris Cloud for Customer 1711 ; SAP Sales OnDemand 1.0 ; SAP Sales OnDemand 2.0 ; SAP Sales OnDemand 4.0