SAP Knowledge Base Article - Public

2597087 - Functionality of Single Sender and return address - Recruiting Management

Symptom

Customer is sending offer approvals to the candidate via take action > offer > offer letter.

The email that the candidate received is coming from the email address defined in the Single Sender in provisioning.

After clicking 'reply'to that email it changes to the return email address configured in Admin Center -> Manage recruiting settings.

Environment

SuccessFactors Recruiting Management (All versions)

Cause

1) The Switch defined in the Admin center -> Manage recruiting settings "Make return email address editable in 'Email Candidate' " should be honored for system triggered emails only.

2) The offer Letter is Manually triggered hence the Feature "Make return email address" editable in 'Email Candidate' should not be applicable for a manually triggered event.

Resolution

The functionality of the Single sender and return address :

For Adhoc emails If Single Sender is OFF
The ‘From’ email address always system@successfactors.com
The ‘From’ name could be the sender’s name.
The ‘Reply’ address is the sender’s email address
The ‘Reply’ name is the sender’s name

If Single Sender is ON
If Recruiting Setting (in Manage Recruiting Setting) is defined
The ‘From’ and Return email address is the sender’s (operator) address and name.
The ‘Reply’ name is the Sender’s name.

If Recruiting Setting (in Manage Recruiting Setting) is NOT defined
The ‘From’ and Return email address is the Single Sender address and name.
The ‘Reply’ name is the Single Sender’s name.

For all other emails  If Single Sender is OFF
The ‘From’ email address always system@successfactors.com
The ‘From’ name could be the sender’s name.
The ‘Reply’ address as defined in the Admin setting
The ‘Reply’ name as defined in the Admin setting

If Single Sender is ON
If Recruiting Setting (in Manage Recruiting Setting) is defined
The ‘From’ email address is the address in Recruiting setting
The ‘From’ name could be the name in Recruiting Setting
The ‘Reply’ address as defined in Recruiting Setting
The ‘Reply’ name as defined in Recruiting Setting

If Recruiting Setting (in Manage Recruiting Setting) is NOT defined
The ‘From’ email address is the customer defined Single Sender address
The ‘From’ name could be the Single sender’s name.
The ‘Reply’ address as defined in the Admin setting
The ‘Reply’ name as defined in the Admin setting

Keywords

Single Sender Single Sender Name Single Sender Email , KBA , LOD-SF-RCM-CAO , Candidate Offers, Offer Letters , Problem

Product

SAP SuccessFactors Recruiting all versions