2597011 - Application Error occured error while accessing Field Mapping Tool

SAP Knowledge Base Article - Public

2597011 - Application Error occured error while accessing Field Mapping Tool

Symptom

An Application Error occurred error message while trying to access Field mapping tool from Admin center

Environment

All DC

Reproducing the Issue

Access Admin center and navigate to Field mapping tool
below error is shown while loading page :


fieldmappingerror.PNG

Cause

Permission missing

Resolution

Because of enhanced security at Rules Engine , one more permission is needed : Configure Business Rules . Below are the steps to do that

1. navigate to admin center => Manage permission roles
2. Select the Role who has given Field mapping tool access
3. Under Permission settings , click on permissions => Click on : Metadata Framework => Configure Business Rules 
4. click finished and save the permission.

Logout and login again and you should be able to access Field mapping tool.

Keywords

Blank page , Application error , field mapping tool empty , field mapping tool not loading , field mapping tool error , KBA , LOD-SF-OBD-INT , Integrations with Onboarding , Problem

Product

SAP SuccessFactors HCM Core 1711 ; SAP SuccessFactors Onboarding 1511 ; SAP SuccessFactors Onboarding 1602 ; SAP SuccessFactors Onboarding 1605 ; SAP SuccessFactors Onboarding 1608 ; SAP SuccessFactors Onboarding 1611 ; SAP SuccessFactors Onboarding 1702 ; SAP SuccessFactors Onboarding 1705 ; SAP SuccessFactors Onboarding 1708 ; SAP SuccessFactors Onboarding 1711 ; SAP SuccessFactors Onboarding 1802 ; SuccessFactors Onboarding 1305 ; SuccessFactors Onboarding 1308 ; SuccessFactors Onboarding 1311 ; SuccessFactors Onboarding 1402 ; SuccessFactors Onboarding 1405 ; SuccessFactors Onboarding 1408 ; SuccessFactors Onboarding 1411 ; SuccessFactors Onboarding 1502 ; SuccessFactors Onboarding 1505 ; SuccessFactors Onboarding 1508