SAP Knowledge Base Article - Public

2596953 - Unable to generate matrix grid report


  •  Performance-Potential matrix report not generating
  •  Matrix report keeps loading,gives Gateway Timeout error


SuccessFactors BIZX : Succession Management

Reproducing the Issue

1: Go to Succession tab from Home drop-down

 2: Click on Performance-Potential matrix or How vs What matrix report and click on Generate Report

 3: Report keeps on loading, as below:


4: After few minutes, Timeout error comes, as below:



There could be many reasons for this Gateway timeout error but one of the common reasons for this issue is that the matrix filters won't be correctly configured i.e. incorrect usage of matrix filter field. If you use empId as matrix filter field then it would cause issue in generating matrix report.


Clients need to either open an incident with Cloud Product Support or contact Implementation Partner and ask them to check data model xml as below:

 1: Go to Provisioning

 2: Export Data Model xml

 3: Check if empId is configured as matrix filter, as below

<standard-element id="empId" max-length="255" required="false" matrix-filter="true">
<label>Emp Id</label>

 4: Make matrix-filter as false for empId as it is not supported matrix filter and upload the data model xml.


  • matrix report
  • matrix filter
  • gateway timeout error
, KBA , LOD-SF-SCM-MXG , Matrix Grid & Reports (9 Box) , Problem


SAP SuccessFactors HCM Core 1708