2596912 - Unable to import Owner/Organizer data maintained in Visits Data Workbench Template

SAP Knowledge Base Article - Public

2596912 - Unable to import Owner/Organizer data maintained in Visits Data Workbench Template

Symptom

Organizer/Owner field is unable to be imported when migrating Visits via Data Workbench,

Environment

CLOUD FOR CUSTOMER

Reproducing the Issue

1. Go to Data Workbench work center
2. Select Import
3. Select Object Visits
4. Select Download Metadata
5. Add visit information to the CSV template and Select Next
6. Select Browse to select the CSV template
7. Select Upload
8. Confirm field mappings
9. Select Import

Then Go to Visits work center and search for imported visit, Orgnizer/Owner field is empty while OrganizerPartyID/OwnerPartyID is maintained in Data Workbench template.

Cause

The reason might be that the parter ID is not avaliable in system. Currently system will not throw error message if the party IDs are not maintained/avaliable in system.

Resolution

Please upload party with the existing party internal ID (business partner ID)

Keywords

Data Workbench, Visit Migration, Party ID , KBA , LOD-CRM-ACT-VST , Visit Planning , How To

Product

SAP Hybris Cloud for Customer all versions