SAP Knowledge Base Article - Public

2596748 - You Cannot Edit Fields in Activity TI Once it Has Been set to Cancelled

Symptom

Once an Activity has been set to status Cancelled, fields are no longer editable.

Environment

SAP Hybris Cloud for Customer.

Reproducing the Issue

  1. Go to the Activities center.
  2. Open the Appointments view.
  3. Open the Appointment ABC (ABC represents the Appointment ID).
  4. Select the Actions button and select Set as Cancelled.
  5. Now select the Edit button.
  6. The fields in the Appointment header can no longer be modified.

Please note that this behaviour is not specific to Appointments but also includes Tasks and Phone Call Activities also.

Cause

Once an Activity has been set as Cancelled, the fields can no longer be modified.

Resolution

This is the expected system behaviour.

Keywords

Activities, Appointments, Edit, Phone Call, set as Cancelled, fields , KBA , LOD-CRM-ACT , Activities , How To

Product

SAP Cloud for Customer all versions