2596742 - OCN course not registering in Learning History

SAP Knowledge Base Article - Public

2596742 - OCN course not registering in Learning History

Symptom

User completes the course in the OCN provider website, however it does not go for the User's Learning History.

Environment

SuccessFactors Learning Management System (LMS)

Reproducing the Issue

  1. Access OCN provider website;
  2. Take a course and complete it;
  3. Course is registered as complete in OCN provider website but is not added to LMS Learning History.

Cause

The User accessed the OCN provider website externally to LMS to complete the course.

Resolution

In order for SuccessFactors LMS to register the OCN items completed by the User, the User has to access it via LMS and not directly in the OCN provider website.

For Users that already completed it in the OCN provider website but it was not registered in LMS, kindly grant the completion manually or have the User to complete the course again following the correct process.

Keywords

OCN provider, externally, Complete, Completion, Learning History, register , KBA , LOD-SF-LMS-CNT , Content , Problem

Product

SAP SuccessFactors Learning all versions