2596721 - Document generated downloads with blank name and in CSV format

SAP Knowledge Base Article - Public

2596721 - Document generated downloads with blank name and in CSV format

Symptom

Document generated via downlaod option generates CSV file or a file with blank name.

Environment

Employee Central - Document Generation

Reproducing the Issue

Goto Admin Center > Generate document > Document download starts but downloads a blank named file or a file with non pdf/doc extension.

Cause

The source of the template might be modified leading to issues as our product uses HTML to PDF/DOC mechanism to generate correct documents.

Source is found here in template:

cust_Source.JPG

Resolution

  • Please try creating a simple document template and see if it downloads correctly.
  • If Yes, then it's template issue. Create one more template from scratch to workaround this corrupted template.
  • If No, then might be environment issue which engineering needs to check. Kindly report an incident with SAP Cloud Product Support with component LOD-SF-EC-DOC.

Keywords

csv document, corrupted generated document, document generation, blank filename , KBA , LOD-SF-EC-DOC , Document Generation , Problem

Product

SAP SuccessFactors HCM Core 1711