2596660 - Removing content from an item thows error for completed review content

SAP Knowledge Base Article - Public

2596660 - Removing content from an item thows error for completed review content

Symptom

Removing a content object from a item after users have completed it (with the review content function enabled) throws an error for those users when they attempt to review content.

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Environment

SAP Learning Management System

Reproducing the Issue

  1. Create an item with AICC content ( review content enabled)
  2. User completed item
  3. Verify review content works
  4. Edit item, remove AICC content and add a different content.
  5. Have user attempt to review content
  6. Error is thrown.

Cause

The AICC course is still attempting to communicate with the LMS and is throwing this error.

Resolution

Instead of removing the content from the item, revise the item , then remove the content from the new revision and add the new item to the new revision.

Keywords

KBA , LOD-SF-LMS-CNT , Content , Problem

Product

SAP SuccessFactors HCM Core 1708