2596132 - When an Employee Creates a New Sales Quote, the Sales Office Data is not Propagated to the New Quote Quick Create Window

SAP Knowledge Base Article - Public

2596132 - When an Employee Creates a New Sales Quote, the Sales Office Data is not Propagated to the New Quote Quick Create Window

Symptom

The respective Sales Data ( Sales Unit and Sales Office ) of the Employee is not filled automatically in the New Sales Quote they create.

Environment

SAP HYBRIS CLOUD FOR CUSTOMER

Reproducing the Issue

Prerequisite : You have selected the scoping question for combined Sales Area determination in the Business Configuration work center : Do you want to enable users to default and specify, per sales quote, a predetermined combination of sales org., distribution channel and division?

  1. Go to the Sales workcenter.
  2. Go to the Sales Quotes view.
  3. Click New.

Results : In the Quick Create window, the Sales Office is not maintained as per the Sales data of the Employee who creates the Sales Quote.

Cause

The reason you are not able to see the Sales Office is because the Org Unit of your user while creating the Quote is not marked as Sales Office in the Organizational Management work center.

Resolution

  1. Go to the Organizational Management workcenter. 
  2. Go to the Org structure view.
  3. Open ABC (ABC represent the Org Unit of the logged Employee is charge of the Sales Quote creation).
  4. Click Edit.
  5. in the header, tick the box Sales Office.
  6. Save.

Keywords

Sales Office, Create Sales Quote, New Quote, Sales Data. , KBA , LOD-LE-CQP , Customer Quote Processing , Problem

Product

SAP Hybris Cloud for Customer all versions