2596107 - Cannot create Instructor with same ID even if Instructor was deleted

SAP Knowledge Base Article - Public

2596107 - Cannot create Instructor with same ID even if Instructor was deleted

Symptom

When trying to create a new instructor the Admin receives the below error:

Validation Error

You must correct the following error(s) before proceeding:

  • The instructor ID you have entered was previously used. Please enter a new unique ID.

Environment

SuccessFactors Learning Management System (LMS)

Reproducing the Issue

  1. Go to Learning->Instructor;
  2. Hit Add New;
  3. Fill the mandatory information like Instructor ID;
  4. Click in Add;
  5. The error will be presented.

Cause

There was already an Instructor created with this ID, however it was deleted.

Resolution

There is no way to create a new Instructor with the same ID as a previous one. Kindly create an Instructor with a new Instructor ID.

See Also

2284081 - LMS: Admin unable to create new Instructor

2412765 - Add instructor fails

Keywords

Instructor ID previously used, Deleted, Instructor, Unique, Error, Create, Add New , KBA , LOD-SF-LMS-SCH , Scheduled Offerings , Problem

Product

SAP SuccessFactors Learning all versions