SAP Knowledge Base Article - Public

2595894 - An Error as Serial Id Already Exist is Trigger on Creating New Registered Product

Symptom

An error as Serial Id already exist is trigger on creating New Registered Product using same combination of serial id ,customer and product which exist in obsolete/block Registered Product.

Reproducing the Issue

  1. Go to the Installed Base work center.
  2. Go to the Registered Products view.
  3. Search for the Registered Product PQR (where PQR is Registered Product Id with Customer as ABC1 , Product as LMN1 and Serial Id as XYZ1, having status as Block/Obsolete).
  4. Now click on New Registered Product and enter Customer as ABC1 , Product as LMN1 and Serial Id as XYZ1.
  5. Click on the Save button.

An error Serial Id already XYZ1 exist is trigger.

Cause

Evenif existing Registered Product PQR is with status Block/Obsolete , it is not allow to create New Registered Product with same combination of Customer, Product and Serial Id.

Resolution

This is an expected system behavior.

Keywords

Serial Id already exist , New Registered Product , Blocked , Obsolete , KBA , customer, product and serial id , existing registered product is blocked , LOD-LE-IBA-IPO , Installation Point , Problem

Product

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