An error as Serial Id already exist is trigger on creating New Registered Product using same combination of serial id ,customer and product which exist in obsolete/block Registered Product.
Reproducing the Issue
Go to the Installed Base work center.
Go to the Registered Products view.
Search for the Registered Product PQR (where PQR is Registered Product Id with Customer as ABC1 , Product as LMN1 and Serial Id as XYZ1, having status as Block/Obsolete).
Now click on New Registered Product and enter Customer as ABC1 , Product as LMN1 and Serial Id as XYZ1.
Click on the Save button.
An error Serial Id already XYZ1 exist is trigger.
Evenif existing Registered Product PQR is with status Block/Obsolete , it is not allow to create New Registered Product with same combination of Customer, Product and Serial Id.
This is an expected system behavior.
Serial Id already exist , New Registered Product , Blocked , Obsolete , KBA , existing registered product is blocked , customer, product and serial id , LOD-LE-IBA-IPO , Installation Point , Problem