SAP Knowledge Base Article - Public

2595827 - Hiring Manager receiving reminder notifications even after completing the Hiring Manager Activity.

Symptom

Reminder Notification is received even after completeing the N1 Hiring Manager Activity

Environment

All DC

Reproducing the Issue

1) Candidate PHV activity is created and the same is completed

2) Hiring manager receives the notification to complete the new hire activity ( Onboarding > New Hire Activity tab)

3) Hiring Manager completes the all the Activity ,but customer getting the reminder notification.

Cause

Hiring manager might have completed activity under Onboarding > New Hire Activity tab, however manager is not clicked hire activity in the Onboarding work queue

Resolution

Once the hiring manager completes the new hire activity tab under Onboarding>New Hire activity tab then he should clcik on the new hire activity in the onboarding work queue, then only it will register in the system and reminder notification will not trigger.

Keywords

Notification New Hire Activity Reminder Notification , KBA , LOD-SF-OBD-EML , Emails and Notifications , How To

Product

SAP SuccessFactors Onboarding all versions