2595602 - Docusign-List of documents shows document/form "code" instead of "name" -Onboarding

SAP Knowledge Base Article - Public

2595602 - Docusign-List of documents shows document/form "code" instead of "name" -Onboarding

Symptom

  • Customer would like to know When Docusign is enabled, new hire gets to the electronic signature screen a screen displays that has verbiage telling the new hire they will get an email to click to sign documents and at the bottom of the screen it lists the documents they will have to sign.  The list of documents is showing the Document "Code", not the Document Name (like it'd do if they were doing e-sign).  Is there anyway to change that to show the name and not the code.

    For example, if the Document Name is "IT Policy" but the code is IT1_2018 -- the list of forms is showing "IT1_2018".

Environment

  • Applicable to All Data Center.
  • Docusign.

Resolution

  • we show the form code by design, currently no way to replace it with Form name, the code change is required.
  • Customer should log an enhancement ticket to product team to correct this behaviour.

 

Keywords

docusign form code form name onboarding signature , KBA , LOD-SF-OBD-DSN , DocuSign , Problem

Product

SAP SuccessFactors Onboarding all versions