2595438 - Application error when clicking on applicants from job requisition

SAP Knowledge Base Article - Public

2595438 - Application error when clicking on applicants from job requisition

Symptom

When you click in any of the applicants in the workbench of a requisition and application error is shown as below:

application_error.png

But, if you go to the candidate search, and search for any of those candidates, you can access their profiles correctly.

Environment

Recruiting Module:

  • Application
  • Candidate Profile

Reproducing the Issue

  1. Access the system with a Recruiter user.
  2. Go to Recruiting and access an open job requisition
  3. Click in any of the candidates that applied to the requisition.
  4. An error is shown with the fingerprint: e4e55c7a78ced71319289b70ce0195a86c7ece3b

Cause

This error is caused by the permissions for the application fields. One or more application field permissions in the xml template were written incorrectly.

Resolution

First of all, check if you have Multistage Application Enabled. If you do, the problem is in the Job Requisition Template for the requisition where the error occurs, if you are not, the problem is in the Job Requisition Application Template.

 If Multi-Stage Application is Enabled:

 Go to the Job Requisition Template, and find the application-field permissions, and check for the role-name tag. The role should be written as below:

  <role-name><![CDATA[ROLE]]></role-name>

 Also, check if the ROLE is the correct one.

 Some examples of problems seen previously causing this error to occur:

 Missing bracket: <role-name><![CDATA[ROLE]></role-name>

 Extra bracket: <role-name><![CDATA[ROLE]]]></role-name>

 Role does not exist: <role-name><![CDATA[G+]]></role-name>

See Also

https://jira.successfactors.com/browse/RCM-43700

Keywords

e4e55c7a78ced71319289b70ce0195a86c7ece3b , KBA , LOD-SF-RCM-APP , Applicants and Job Applications , How To

Product

SAP SuccessFactors Recruiting all versions