2594878 - Error: 'An API call exited abnormally. Failed to open document.' when attempting to open a report in Crystal Reports

SAP Knowledge Base Article - Public

2594878 - Error: 'An API call exited abnormally. Failed to open document.' when attempting to open a report in Crystal Reports

Symptom

  • Unable to open a specific report.
  • Was able to open the report before.
  • Can successfully open other reports in Crystal Reports.
  • When attempting to open a specific report in Crystal Reports, it fails with the following error:
             
       'An API call exited abnormally.
        Failed to open document.'

Environment

  • SAP Crystal Reports 2016

Reproducing the Issue

  1. In Crystal Reports, open a report.
  2. After few seconds, it then generates the error: 
         
       'An API call exited abnormally.
        Failed to open document.'

Cause

  • Corrupted report caused the error.

Resolution

  • Since the report is corrupted, use a backup copy of the report.

Keywords

failure, crash, CR , KBA , BI-RA-CR , Crystal Reports designer or BusinessViews Manager , Problem

Product

SAP Crystal Reports 2016