2594750 - "To" E-mail address column is showing as blank in unassociated e-mails view

SAP Knowledge Base Article - Public

2594750 - "To" E-mail address column is showing as blank in unassociated e-mails view

Symptom

You have received e-mails in Unassociated e-mails view and "To" E-mail address column is showing as blank

Reproducing the Issue

  1. Goto Service Work Center
  2. Navigate to Unassociated E-mails view
  3. See "To" column under this view is showing as blank 

Cause


We always expect just one e-mail address record to be in the system. However, if the e-mail activity is created with the wrong party, namely the Account/Contact then it will not appear in the "To" field.

Resolution


The ideal scenario would be to remove the e-mail ID against the Account/Contact.

Keywords

unassociated email, blank, to , KBA , LOD-CRM-SC-EML , Email , Problem

Product

SAP HYBRIS C4C 1802 ; SAP Hybris Cloud for Customer 1711