SAP Knowledge Base Article - Public

2594681 - Exception :Missing Receipt or Return Document

Symptom

Intercompany invoices may have this exception though there is a Goods and service receipt or an Inbound delivery existing.

Environment

SAP Business ByDesign

Reproducing the Issue

1. Go to Supplier Invoice work center
2. Go to Invoices and Credit Memos view
3. Search for Respective Supplier Invoice
4. Go to Exceptions tab

You will see the Exception

5.Go to Items tab
6.Navigate to cost distribution Tab

Where you will see two entries one with reference item but no quantity and other no reference item but has quantity.

Cause

In Intercompany Third Party Scenario with Nonstock item the process is as follows.

Intercompany Purchase order with Internal EDX creates a Sales order.Sales order with External fulfillment creates a Third Party purchase order.
Followed by Third Party Inbound Delivery.The Inbound  delivery creates an Outbound Delivery followed by Customer Invoice.
The Customer Invoice creates a Supplier Invoice, but the Purchase order sent is not third party Purchase order because the Ship To is set as per the first Purchase order.

Hence we see that the Goods and service Receipt(GSR) which is created for the Purchase order is shown in cost distribution but not automatically assigned because the data provider indicator is not set to the GSA.

In all Intercompany scenarios if the mentioned Outbound dleivery reference ID in the Inbound delivery does not match the Outbound delivery ID of  the respective Intercompany Sales order then also this issue occures.

Resolution

Manually fill in the Out bound delivery ID of the sales order in the delivery ID field of the Goods and service Receipt  or if you have automated the proces of creating GSR then you may take help of partners to create an Add on to achieve this functionality.

Also we request you to have the inbound delivery created automatically  and if not while manually creating inbound delivery ensure that the mentioned Outbound delivery ID in the Inbound delivery matches the Outbound delivery ID of the respective Intercompany Sales order to avoid this issue.

Keywords

Intercompany invoices with exception, Cost distribution has an entry with quantity zero , KBA , AP-SIP-SIV , Supplier Invoice , Problem

Product

SAP BUSINESS BYDESIGN 1708 ; SAP Business ByDesign 1711