SAP Knowledge Base Article - Public

2594441 - Scheduled Time Off Calendars Are Not Run

Symptom

Time off scheduled calendars are not run.

Environment

Successfactors - Employee Central Time off

Reproducing the Issue

Scheduled calendars are not run on 26th Dec 2017 and 1st Jan 2017.

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Cause

Trigger Recalculation Job has failed stating ‘v4admin’ as invalid job owner.

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On checking the Inactive Users, v4admin exists in the instance.

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This has occurred due to a configuration mismatch of the v4admin in the Database.

Resolution

  •  Navigate to Employee Profile page.
  •  Search user as inactive user.

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  •  Change the Personal Information and save it.

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  •  Open the Provisioning page and navigate to 'Manage Scheduled Jobs'.

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  •  Search for Trigger Task job and run scheduled job.

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  •  Now the job should be scheduled and should eventually start the recalculation job.

NOTE: If you do not have access to Provisioning,  please reach out to your partner or raise an incident under the component LOD-SF-EC inorder to run the job in provisioning.

Keywords

Time off Calendar Period End Processing Accrual Automatic v4admin Invalid User Invalid Job Owner Trigger Recalculation Trigger Task Job

Search user as inactive user , KBA , LOD-SF-EC-TIM , Time-Off , Problem

Product

SAP SuccessFactors HCM Core all versions