SAP Knowledge Base Article - Public

2594136 - Application Error in Manage Users

Symptom

You are modifying any entry for any user in manage users then after clicking on save you face an application error message.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental. 

Environment

SAP SuccessFactors HCM Suite

Reproducing the Issue

  1. Go to Manage Users
  2. Look for any user
  3. Modify any entry
  4. click on Save
  5. You will face the application error window

Example:

application error: errorId=d963e650-0bac-45e3-9ed6-d1f1926fdd1e, fingerprint=9ded56451c7a2b64d6c40276a99f0270df1b95b3, timestamp=2018-01-24T09:54:44.293+0000, server=126sc12bcf06t, versionInfo=Release%3A%20b1711.201801181414%0A%20%20%20%20Server%3A%20126sc12bcf06t%0A%20%20%20%20Timestamp%3A%202018-01-24T09%3A54%3A07.768%2B0000

Resolution

You need to refresh the RBP permissions in provisioning and clear the MDF cache in Provisioning, then try again to modífy the entries in Manage Users.

Note:

If you do not have access to provisioning, kindly ask to your Partner/Consultant team or create a ticket to SAP SFSF Support Team referring this KBA note to proceed accordingly.

See Also

2105167 - Company Org Chart - Error - Could not retrieve data for this user

Keywords

manage users, application error, error ID. , KBA , LOD-SF-PLT , Foundational Capabilities & Tools , LOD-SF-PLT-ERR , Application Error ie. Java , Problem

Product

SAP SuccessFactors HCM Suite all versions